Frequently Asked Questions:
General Questions
MoonTide Beauty is a premium beauty brand inspired by the rhythms of nature. We create high-quality, sustainable skincare, makeup, and haircare products designed to enhance your natural glow while caring for the planet.
Our products are crafted with clean, cruelty-free ingredients, sustainably sourced from nature. We prioritize formulas that are gentle on your skin and the environment, drawing inspiration from the calming and restorative power of the ocean and moon.
Yes! Our products are formulated to be inclusive, with options for sensitive, dry, oily, and combination skin. Check individual product descriptions for specific recommendations or consult our skincare quiz for personalized suggestions.
Product Questions
All our products are 100% cruelty-free, and some are vegan. Products containing ingredients like beeswax or honey are clearly labeled. Check the product page for full ingredient details.
No, our products are free from parabens, sulfates, phthalates, and synthetic fragrances. We use natural, skin-safe ingredients and essential oils for scent.
Store products in a cool, dry place away from direct sunlight to maintain their efficacy. Some products, like our facial oils, may benefit from refrigeration to extend shelf life—check the label for specifics.
Most MoonTide Beauty products have a shelf life of 12–24 months when unopened. Once opened, we recommend using them within 6–12 months for optimal freshness. Look for the PAO (Period After Opening) symbol on the packaging.
Ordering & Shipping
Visit our website, www.moontidebeauty.com , browse our products, and add items to your cart. Proceed to checkout, where you can enter your shipping and payment details. You’ll receive an order confirmation via email.
We accept major credit/debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. All transactions are secure and encrypted.
We ship nationwide! Shipping costs vary based on your location and order size. At checkout, you’ll see exact rates for your region.
- U.S. Orders: 3–7 business days (standard shipping).
- Expedited options are available at checkout. You’ll receive a tracking number once your order ships.
If your order hasn’t shipped yet, contact us at customerservice@moontidebeauty.com within 24 hours, and we’ll do our best to accommodate changes. Once shipped, orders cannot be modified or canceled.
Moontide Beauty Return & Refund Policy
At Moontide Beauty, we are committed to ensuring your satisfaction with our high-quality, all-natural cosmetic products. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Time Frame: Returns must be initiated within 30 days from the date of purchase.
- Product Condition: Items must be unused, unopened, and in their original packaging.
- Proof of Purchase: A valid receipt or order confirmation is required.
Non-Returnable Items:
For hygiene and safety reasons, the following items are not eligible for return:
- Opened or used cosmetic products
- Products purchased more than 60 days from return date.
- Any Sale or clearance items.
Return Process
To initiate a return:
- Contact Us: Email our customer service team within 30 days of receiving your order at customerservice@moontidebeauty.com with your order details.
- Return Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.
- Inspection: Once we receive the returned item, it will be inspected to ensure it meets our return criteria.
Refund Policy
- Refund Method: Approved refunds will be processed to your original payment method.
- Processing Time: Refunds will be issued within 14 business days after receiving and inspecting the returned item.
- Shipping Fees: Original shipping costs are non-refundable unless the return is due to our error.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective product:
- Contact Us: Email our customer service team within 30 days of receiving your order at customerservice@moontidebeauty.com.
- Provide Evidence: Include photos of the damaged or defective item and your order details.
- Resolution: We will offer a replacement or refund, depending on the situation.
Do you offer subscriptions or auto-ship options?
Coming soon! Our MoonTide Glow Subscription lets you receive your favorite products on a schedule that suits you (monthly, bimonthly, or quarterly). Subscribers save 10% on every order and get exclusive perks like early access to new launches.